1. Admission Policy

• The Vector Training Center sets all requirements and standards for admission to the Training courses within the context of applicable general requirements established by the Vector Training Center’s Management.
• All individuals seeking admission must be either a UAE Citizen or UAE resident of 18 years and above age, and he should understand at least English /Hindi /Urdu.
• Offers of admission made are conditional, subject to verification of final documentation and eligibility.
• If Trainee provides false information during enrolment, it will result in the dismissal of Trainee from the course and forfeiting the course fees.
• The Vector Training Center is entitled to declare the conditions, criteria, fees and, required documents integral to Trainee admission.

2. Trainee Attendance Policy

• Trainees should attend all the scheduled course sessions, and the attendance will be recorded in the attendance sheet.
• Attendance of up to 90% may be accepted in exceptional and emergency cases on a case by case basis.
• If the attendance falls below 90%, no training certificate will be issued.
• A trainee can complete the missed training hours by attending a future course if available by paying additional fees, which can make Trainee eligible to receive a Training certificate.

3. Refund Policy

• If the center cancels the course prior to the beginning of the course, then 100% course fees shall be refunded, or the course will be rescheduled to the next date.
• If the center cancels the course after the beginning of the course, then the center will reschedule the balance duration of classes or refund the balance fees on a pro-rata basis.
• If cancellation is asked by the Trainee/ Client prior to the course beginning date. The trainee / Client has to fill the refund form and submit it to the sales executive or Training coordinator for requesting any refund.
  1. If the notification of cancellation is made 5 working days before the course start date, then 100% course fees shall be refunded.
  2. If the notification of cancellation is made within 5 working days before the course starts, then only 50% of the course fees shall be refunded.
  3. If any cancellation is made after the course start date, then no course fees will be refunded back.
• After registration, if the Trainee does not show up for the Training without any notice or intimation, the training coordinator will try to contact the Client by telephone. In case of no response from the Trainee by the end date of the course, then his admission shall be automatically cancelled and any fees collected shall not be refunded back.
• Any refund claims must be submitted within 3 months from the date of payment. Any refund claims after 3 months will not be accepted from the date of payment of any fees.

4. Complaint and Appeal Policy

• Vector Training Center is committed to providing high-quality training services to all the Trainees.
• In the context of continuous quality improvement, Trainees may raise Complaints and Appeals that need to be respectfully managed.
• For any complaints or appeals, a Trainee may fill out the respective form and submit it to the executive secretary. Management will respond to the complaint within 30 days of receiving the form.